FAQs

Welcome to our FAQs! Whether you're new to Evelinge or a returning fashion enthusiast, we've curated this guide to address your most common questions. If you need further assistance, our team is just a message away.

Shipping & Delivery

1. Do you ship internationally?

We offer free worldwide shipping on all orders, no matter where you are.

2. What are your shipping costs and delivery times?

Enjoy free standard shipping on all orders. Here's our typical timeline:

  • Processing Time: 1–2 business days (Monday–Friday)

  • Shipping Time: 5–9 business days (Monday–Friday)

  • Total Estimated Delivery: 6–11 business days (Monday–Friday)

3. How can I track my order?

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can monitor your package's journey through the provided link.

Returns & Refunds

4. What is your return policy?

We offer a 30-day money-back guarantee on eligible items. To qualify:

  • Items must be unused, in original condition, and include all packaging.

  • Initiate the return process by contacting our customer support at info@evelinge.com

  • No restocking fees on returned items.

  • For defective or damaged items, we cover the return shipping costs. Please provide clear photos before initiating the return.

5. Which products are non-returnable?

We cannot accept returns on:

  • Items that are worn, washed, or altered.

  • Products missing original tags, labels, or packaging.

Please ensure items meet these criteria before initiating a return.

Billing & Payments

6. What payment methods do you accept?

We accept payments through Shopify Payments, which includes:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Maestro

  • Digital Wallets: Apple Pay, Google Pay

  • Shop Pay: For a faster checkout experience

  • Local Payment Methods: BLIK, Bancontact

All transactions are processed securely to protect your information.

Order Management

7. Can I cancel my order?

Yes, you can cancel your order within 1 hour of placing it. To do so:

After this window, the order enters processing, and cancellations are no longer possible.

8. Do you offer exchanges?

Currently, we do not offer direct exchanges. If you need a different size, colour, or style:

Additional Information

9. What happens if my order doesn't arrive?

If your order hasn't arrived within the estimated delivery timeframe:

  • Contact our customer support team with your order details.

  • We will investigate the issue with the carrier and provide a suitable resolution, which may include a replacement or refund.

Customer Support

10. How can I contact you?

If you have any questions, please use the details below to get in touch with us:

Phone number: +44 7448 986668

E-mail Address: info@evelinge.com

Support Availability Hours : 

  • Monday to Friday from 9:00 AM to 4:30 PM (GMT+1)

  • Response time: Please allow up to 12 hours for email responses due to high support volume. We appreciate your understanding and patience.

Legal Information:

Store Name: Evelinge

KvK-number: 80976032

Physical Address: Karveel 2, 1132GT Volendam